Avyra Return & Refund Policy

At Avyra, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Returns

Most physical items may be returned within 30 days of receiving the order.

To qualify for a return, the item must be:

• Unused and in the same condition in which it was received
• Returned in its original packaging
• Accompanied by proof of purchase or the relevant order number

Certain items, including personalised products, digital downloads, complimentary ebooks, and hygiene sensitive products, are not eligible for return.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

2. Refunds

Once the returned item has been received and inspected, we will notify you by email.

If the refund is approved, it will be issued to the original payment method within 7 to 10 business days. The time taken for the refund to appear may vary depending on the customer’s bank or payment provider.

Original shipping charges are non refundable unless the order arrived damaged, defective, incorrect, or was confirmed as lost in transit.

3. Lost, Damaged, or Delayed Parcels

We may provide either a replacement or a refund in the following situations:

• The parcel is confirmed as lost in transit
• The parcel arrives damaged
• The product inside the parcel is damaged or defective
• The parcel has not been delivered within 30 days from the date it was shipped

For damaged items or parcels, customers must contact us as soon as possible and provide clear photographs of:

• The damaged product
• The parcel and packaging
• The shipping label
• All items received inside the parcel

For parcels that have not arrived within 30 days of shipment, please contact us with your order number. We will review the tracking information and confirm the delivery status with the shipping provider or fulfilment partner.

Once the parcel is verified as lost, damaged, or undelivered beyond the 30 day period, we will arrange an eligible replacement or refund.

4. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your parcel, please contact us within 7 days of delivery.

We may request photographs of the parcel, shipping label, packaging, and all items received so that we can investigate the issue with our fulfilment partner.

Once the issue has been verified, we will arrange a replacement or another suitable resolution at no additional cost.

5. Exchanges

If you receive an incorrect, damaged, or defective item, we may offer a replacement at no additional cost.

Please contact us within 7 days of receiving the order and provide the requested photographs and order details.

6. Change of Mind Returns

Customers may request a return within 30 days of receiving the order if they change their mind.

The item must be unused, undamaged, and returned in its original packaging. Customers are responsible for the return shipping cost for change of mind returns.

The original shipping fee is not refundable.

7. Orders Already Processed or Shipped

Orders can only be cancelled before they have been processed or shipped.

Once an order has been processed or dispatched, we may no longer be able to cancel it. Customers may need to wait for delivery and follow the return process stated in this policy.

If the parcel is refused or returned to the sender, any eligible refund will only be processed after the tracking information confirms that the parcel has been returned.

8. How to Request a Return, Refund, or Replacement

Please email us at avyrasupport@gmail.com and include:

• Your full name
• Your order number
• The reason for your request
• Relevant photographs or supporting evidence, when applicable

Our team will review your request and provide the appropriate instructions.

Please do not send a return to any address without first receiving confirmation from our support team.

9. Contact Us

For questions regarding returns, refunds, replacements, or delivery issues, please contact:

Email: avyrasupport@gmail.com

We are committed to making your shopping experience as smooth and satisfactory as possible.